RETURN POLICY

Return & Exchange Policy
At Citygrl Professional, we are committed to providing high-quality hair and beauty products that you can trust and love. Due to the nature of our products and to ensure the safety and well-being of all customers, we maintain strict hygiene standards.

All Sales Are Final
We do not accept returns or exchanges on any products, including but not limited to mascara, dry shampoo, makeup, eyeshadow, or other cosmetic items.

Because these products come into close contact with the skin, eyes, and hair, we are unable to restock or resell any item once it has left our possession. This policy helps prevent potential contamination and ensures that every customer receives products that are safe, unused, and un-compromised.

Damaged or Incorrect Items
If you receive a product that is damaged, defective, or incorrect, please contact us within 5 days of purchase at citygrlhaircare@gmail.com. We will gladly review the issue and work with you to provide a replacement when appropriate. The product must be returned unopened.

Questions Before You Buy
We encourage you to reach out to us prior to purchase if you have any questions about our products. We are happy to help you choose the best options for your needs. You can also visit our retail location’s try me counter to test products before purchasing located at 137 W Main St Suite 3, Springfield, Kentucky. 

Small Business High Standards
As a small business we cannot accept continuous returns on products. We are not a large corporation, we are a small woman-owned business and every return makes a large impact on us.

Thank you for your understanding and for supporting Citygrl Professional. Your safety and satisfaction are our top priorities.